My Order seems to be lost. What now?Updated 2 years ago

In general, lost packages are actually pretty rare, and they are usually just experiencing an unprecedented delay. For the last two years, mail services across the globe have been experiencing major delays that are still ongoing today. From COVID restrictions and understaffing, to shipment overload and inclement weather, there are many reasons your package may be delayed, making it appear lost. Please note, it is the customers responsibility to retrieve packages at the time of delivery to reduce the risk of theft. Be sure to check all of the tracking information provided in your shipping confirmation email - if you shipped internationally through DHL, this includes your local postal services tracking as well. If you have trouble finding this, let us know and we're happy to help locate it for you.

International DHL shipments: Your packages have estimated transit times of 21 business days once they leave our warehouse, but this is just an estimate as DHL First Class does not come with a guaranteed delivery timeline. It also does not come with detailed tracking capabilities, so your tracking will often times drop off once shipped out of the US (making it appear stuck or lost in Los Angeles) and tracking won't pick back up until arrival in the destination country. We promise this is standard and your package is usually still en route to you, it's just not being scanned in along the way. Please note, we are not responsible for any damage or lost packages sent to a forwarding company.

Of course, sometimes packages really do get lost. If you still need assistance, please reach out to [email protected] and we will look into it further for you.